CRE8IVE AI — COOKIE POLICY | Effective: February 19, 2026
Cookie Policy
Cre8ive AI, LLC
1. Introduction
Cre8ive AI, LLC (“Cre8ive AI,” “we,” “us,” or “our”) and our business Clients use cookies, web beacons, tracking pixels, and similar technologies (collectively, “Cookies”) on the Cre8ive AI Platform and in Client White-Label Deployments to operate essential functions, analyze usage, support advertising, and comply with applicable law.
This Cookie Policy explains what Cookies are, the specific types we use, the third-party providers involved, how long Cookies are retained, and how you can manage or opt out of Cookie use. This Policy should be read together with our Privacy Policy at www.cre8iveai.com/privacy-policy. Where Cookies collect personal data, the Privacy Policy governs that data.
2. What Are Cookies?
Cookies are small text files placed on a user’s device when they visit a website or interact with a web-based application. They allow the application to recognize the device, remember preferences, maintain sessions, and gather interaction data. Cookies are universally used to make digital services function efficiently.
Web beacons (also called pixel tags or clear GIFs) are tiny image files embedded in web pages or emails. They communicate with a server when loaded, enabling tracking of page views, email opens, and conversion events. Tracking pixels function similarly and are particularly used for advertising attribution.
3. Cookies and Tracking Technologies We Use
3.1 Strictly Necessary Cookies
These Cookies are essential to Platform operation and cannot be disabled without significantly impairing functionality. They include:
- Session authentication cookies to maintain logged-in status;
- Security and anti-fraud cookies;
- Load balancing cookies;
- Form input memory during a session.
Strictly necessary Cookies do not require prior consent and are always active.
3.2 Analytics and Performance Cookies — Google Analytics
We use Google Analytics to understand how Clients and End Users interact with the Platform. Google Analytics collects information such as pages viewed, session duration, navigation paths, and device/browser data. This data is aggregated and used to improve Platform performance and user experience. Google Analytics data may be transferred to Google’s servers in the United States. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
3.3 Advertising and Conversion Tracking
We and our advertising partners use the following tools for marketing measurement and attribution:
- Google Ads / Google Tag Manager — used for conversion tracking, advertising campaign measurement, and tag deployment. Google Tag Manager manages the loading of other tracking tags on the Platform.
- Meta Pixel (Facebook) — used for advertising attribution, retargeting audiences on Meta platforms, and measuring conversions from Facebook and Instagram ad campaigns. The Meta Pixel may collect IP addresses, browser information, and interaction events.
Data collected through these tools may be used to build advertising profiles and deliver targeted ads on third-party platforms. This activity may constitute a “sale” or “sharing” of personal information under CCPA. California residents have the right to opt out as described in Section 7.
3.4 Functional Cookies
Functional Cookies enable enhanced, personalized features such as saved preferences, dashboard layout settings, and language/region selections. They may be set by us or by integrated third-party platforms including HubSpot and Salesforce CRM.
3.5 Payment Processing — Stripe
Stripe, our payment processor, uses cookies and tracking technologies to secure payment sessions, prevent fraud, and manage billing workflows. Stripe’s cookie and privacy practices are governed by Stripe’s own privacy policy. We do not store full payment card data.
3.6 SMS and Communication — Twilio
Twilio is used to facilitate SMS and voice communications through the Platform. Twilio may collect device identifiers and session metadata to deliver and log communications. Twilio’s practices are governed by Twilio’s privacy policy.
3.7 CRM Integrations — HubSpot / Salesforce
HubSpot and/or Salesforce CRM integrations may set cookies or receive session data to track lead interactions, manage client pipelines, and sync communication history. These providers operate under their own cookie and privacy policies.
3.8 TCPA Consent Documentation Cookies
The Platform uses session cookies and server-side records to capture and preserve TCPA consent timestamps, consent language presented to consumers, and device/session identifiers at the time of consent. These records serve as critical legal documentation of required consumer consent and are retained for a minimum of four (4) years.
4. Cookie Retention Periods
- Session Cookies — expire when the browser session ends or the browser is closed;
- Authentication Cookies — typically retained for 7–30 days or until logout;
- Analytics Cookies (Google Analytics) — retained for up to 26 months;
- Advertising Cookies (Google Ads, Meta Pixel) — typically retained for 30–90 days;
- Functional/Preference Cookies — typically retained for 12 months;
- TCPA Consent Records — retained server-side for a minimum of 4 years;
- Stripe Session Cookies — session-based, expiring at the end of a payment session.
You may delete Cookies from your device at any time through your browser settings; however, doing so may impair Platform functionality.
5. Client Obligations for Cookie Compliance
Clients deploying the Cre8ive AI Platform under a White-Label brand are solely responsible for ensuring their deployment complies with applicable cookie consent laws in all jurisdictions where End Users are located, including:
- EU ePrivacy Directive and GDPR — requiring affirmative opt-in consent for all non-essential cookies from EEA users, prior to Cookie deployment;
- UK PECR — imposing equivalent consent requirements for UK users;
- CCPA/CPRA — requiring a “Do Not Sell or Share My Personal Information” opt-out mechanism for California users where advertising Cookies are active;
- Any other applicable state or national cookie consent or privacy law.
Clients must implement a compliant cookie consent banner or Consent Management Platform (CMP) in their White-Label Deployment that: (a) informs End Users of Cookie use before placement; (b) obtains prior consent for non-essential Cookies; (c) allows withdrawal of consent; and (d) maintains consent records. Cre8ive AI is not responsible for Client’s cookie consent compliance failures.
6. Third-Party Cookies
The Platform includes cookies placed by third-party providers listed in Section 3. Cre8ive AI does not control these third-party cookies. Each provider operates under its own cookie and privacy policies. We encourage you to review the policies of Google, Meta, Stripe, Twilio, HubSpot, and Salesforce for information about their data practices.
7. Your Cookie Choices and Opt-Out Rights
7.1 Browser Controls
Most browsers allow you to block all cookies, block only third-party cookies, clear existing cookies, or receive warnings before cookies are set. Disabling cookies may impair Platform functionality. Refer to your browser’s help documentation for instructions.
7.2 Google Analytics Opt-Out
Install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout to prevent Google Analytics from collecting your data.
7.3 Interest-Based Advertising Opt-Out
Opt out of interest-based advertising via: the Digital Advertising Alliance (DAA) at optout.aboutads.info; the Network Advertising Initiative (NAI) at optout.networkadvertising.org; or your device’s advertising ID settings.
7.4 CCPA — Do Not Sell or Share My Personal Information
California residents may opt out of the sale or sharing of their personal information, including data collected through advertising Cookies and pixels, by contacting [email protected] or using the opt-out mechanism in the relevant consent interface. We do not sell the personal information of consumers known to be under 16 without affirmative authorization.
7.5 GDPR / UK GDPR — Withdrawal of Consent
EEA and UK residents who have consented to non-essential Cookies may withdraw consent at any time through the cookie consent settings in the relevant Platform deployment or by contacting [email protected]. Withdrawal does not affect the lawfulness of prior processing.
8. Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated to Clients by email or in-Platform notice at least thirty (30) days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.
9. Contact
For questions or concerns about our use of Cookies: